Welcome to The Cabinet Supply Store FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Whether you’re a contractor, DIY enthusiast, or adventure seeker, you’ll find helpful information below.

Product Questions

What types of hardware products do you offer?
We specialize in a wide range of hardware including cabinet accessories (knobs, hinges, bumpers), door hardware (closers, latches, locks), appliance pulls, anchors, bungee cords, cargo carriers, and collated fasteners. Our inventory is perfect for home improvement projects and professional installations alike.
Are your products ready to install upon delivery?
Yes! Most of our products arrive ready to install. We understand your time is valuable, so we ensure our cabinet knobs, hinges, and other hardware require minimal preparation before use.
Do you offer bulk quantities for contractors?
Absolutely. We frequently supply contractors with bulk orders of collated fasteners, cabinet hardware sets, and appliance pulls. Our streamlined delivery process ensures these items arrive when you need them.

Shipping & Delivery

What shipping options do you offer?
We provide two convenient options:
Standard Shipping: $12.95 via DHL/FedEx (1-2 day processing + 10-15 day delivery)
Free Economy Shipping: For orders over $50 via EMS (1-2 day processing + 15-25 day delivery)
Do you ship internationally?
Yes! We ship worldwide except for select regions in Asia and some remote areas. Our global network ensures your cargo nets, cam buckle straps, or cabinet hardware arrives safely wherever your project takes you.
How can I track my order?
All shipments include tracking. For Standard Shipping, you’ll receive detailed tracking via DHL/FedEx. Economy Shipping includes basic tracking through EMS. Tracking information is emailed once your order ships from our warehouse at 6391 West 60th Avenue, Arvada, CO.
What if I need my cabinet hardware urgently?
Our Standard Shipping option is designed for time-sensitive projects, with delivery typically within 10-15 days after processing. Many customers report early arrivals – like the DIY homeowner whose cabinet pulls arrived 3 days early for their kitchen makeover!

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of delivery. If you’re not completely satisfied with your door hinges, drawer slides, or any product, simply contact our support team at [email protected] to initiate the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns.
How long do refunds take to process?
Once we receive your returned items, refunds are processed within 5-7 business days. The timing for the refund to appear in your account depends on your payment provider.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. You can shop with confidence knowing your payment details are secure.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.

Still Have Questions?

Our customer service team is happy to help with any other questions about our cabinet hardware, door accessories, or shipping policies. Contact us at [email protected] and we’ll respond promptly.

Ready to start your project? Shop Now and choose your delivery option!