At Cheap The Cabinet Supply Store, we stand behind the quality of our cabinet hardware, door accessories, and cargo solutions. We want you to be completely satisfied with your purchase of cabinet knobs, hinges, appliance pulls, or any other product from our extensive selection. If for any reason you’re not satisfied, we offer a straightforward returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be unused and in its original packaging
  • Return request must be made within 15 days of receiving your order
  • Original proof of purchase (order number) must be provided

Important Note:

For hygiene and safety reasons, the following products cannot be returned or exchanged once opened:

  • Collated Fasteners
  • Collated Finishing Nails
  • Any installed cabinet or door hardware (hinges, knobs, pulls)

Return & Exchange Process

Follow these simple steps to initiate a return or exchange:

  1. Contact Us: Email our customer service team at [email protected] with your return/exchange request within 15 days of receiving your order. Use the template below for faster processing.
  2. Receive Authorization: We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Package Your Item: Securely pack the item in its original packaging, including all accessories and documentation.
  4. Ship Your Return: Send the package to our warehouse at:
    Cheap The Cabinet Supply Store
    Returns Department
    6391 West 60th Avenue
    Arvada, CO 80003
    USA

    We recommend using a trackable shipping service as you are responsible for the item until it reaches us.

  5. Processing: Once received, we’ll inspect the item and process your refund or exchange within 3-5 business days.

Return Request Template

Use this template when emailing your return/exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Cheap The Cabinet Supply Store Team, I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date]. Product Details: – Product Name: [Name of Product] – SKU/Item Number: [If available] – Quantity: [Number of Items] – Reason for Return/Exchange: [Please specify] I have reviewed your return policy and confirm that the item is unused, in its original packaging, and within the 15-day return window. Please provide return instructions and any necessary authorization. Best regards, [Your Full Name] [Your Contact Information] [Your Order Number]

Refund Information

Once your return is processed:

  • Refund Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Processing Time: 3-5 business days after we receive and inspect your return.
  • Bank Processing: Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear on your statement.
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item.

Exchange Policy

If you need a different size, color, or product:

  • Follow the same return process above, indicating you’d like an exchange
  • Once we receive your return, we’ll ship the replacement item
  • Standard shipping times apply for the replacement (10-15 days for DHL/FedEx, 15-25 days for EMS)
  • You’ll receive tracking information for your exchange shipment

Damaged or Defective Items: If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement at no additional cost to you.

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs and any applicable customs fees
  • Refunds will be issued in USD to your original payment method
  • Exchange items will be shipped via the same method as your original order

If you have any questions about our returns and exchanges policy, don’t hesitate to contact our friendly customer service team at [email protected].

Thank you for shopping with Cheap The Cabinet Supply Store – your trusted source for quality cabinet hardware and door accessories.