At Cheap The Cabinet Supply Store, we’re committed to providing quality cabinet hardware, door accessories, and cargo solutions with reliable shipping and a hassle-free return process. Our policies are designed with our professional customers and DIY enthusiasts in mind.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Recommended for time-sensitive projects
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Economical option for non-urgent orders
Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote areas.

Returns & Exchanges Policy

We stand behind our products and want you to be completely satisfied with your purchase of cabinet knobs, hinges, appliance pulls, or any other item from our extensive selection.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused and in its original packaging
  • Return request must be made within 15 days of receiving your order
  • Original proof of purchase (order number) must be provided

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged once opened:

  • Collated Fasteners
  • Collated Finishing Nails
  • Any installed cabinet or door hardware (hinges, knobs, pulls)

Return & Exchange Process

Follow these simple steps:

  1. Contact Us: Email our customer service at [email protected] within 15 days of receiving your order. Use the template below for faster processing.
  2. Receive Authorization: We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all accessories and documentation.
  4. Ship Your Return: Send to our warehouse at:
    Cheap The Cabinet Supply Store
    Returns Department
    6391 West 60th Avenue
    Arvada, CO 80003
    USA

    We recommend using a trackable shipping service as you’re responsible until we receive it.

  5. Processing: After inspection (3-5 business days), we’ll process your refund or exchange.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Cheap The Cabinet Supply Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date].

Product Details:
– Product Name: [Name of Product] – SKU/Item Number: [If available] – Quantity: [Number of Items] – Reason for Return/Exchange: [Please specify]

I confirm the item is unused, in original packaging, and within the 15-day return window. Please provide return instructions.

Best regards,
[Your Full Name] [Your Contact Information] [Your Order Number]

Refund Information

  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we receive and inspect your return
  • Bank Processing: May take additional 3-10 business days to appear on your statement
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Policy

For different sizes, colors, or products:

  • Follow the return process above, specifying you want an exchange
  • We’ll cover replacement shipping costs
  • Standard shipping times apply for replacements
  • You’ll receive tracking information

Damaged or Defective Items

Contact us immediately at [email protected] with photos. We’ll arrange a no-cost replacement.

International Returns

  • Customer responsible for return shipping and customs fees
  • Refunds issued in USD to original payment method
  • Exchanges shipped via original order method

Have questions? Our friendly customer service team is happy to help at [email protected].

Thank you for choosing Cheap The Cabinet Supply Store – your trusted source for quality cabinet hardware and door accessories.